The National Cyber Security Centre recently reported that shoppers lost over £11m to shopping scams in the lead up to ...

“Staff feel they do not have the capacity or the support to test, adopt and scale innovation,” the report found. “Even when they do, they have disjointed policy and regulation hurdles to clear, often ...

Luccison’s view is echoed by Sid Sharma, vice president of Agora, a conversational customer service agent platform. “Seasonal ...